Box Office Coordinator and Marketing Associate
Mobile Symphony, Inc.

JOB DESCRIPTION

Box Office Duties – Provide front of line customer service and perform all duties regarding ticket sales operations:

·       Serve patrons on a one-on-one basis
·       Ensure proper delivery of tickets as requested by patrons
·       Order ticketing supplies as needed
·       Organize and perform in-house bulk mailing
·       Data entry and reporting
·       Create and update events in Theatre Manager (Mobile Symphony database) including:
        ·       Updating and creating pricing maps
        ·       Creation and implementation of sales promotions
·       Provide annual sales projection of single and membership ticket sales
·       Track box office expenses
·       Utilize database to provide box office and marketing reports that provide sales and trend analysis
·       Create mail lists, and provide additional information as requested by other departments
·       Resolve or notify IT in order to troubleshoot website ticketing issues
·       Train new employees to use database
·       Oversee and train concert weekend box office staff
·       Update Constant Contact with new patron email addresses
·       Responsible for opening and closing the ticketing services office each day
·       Provide concert day front of house customer service, including:
–        ·       Resolving ticketing issues at will-call
–        ·       Providing on-call assistance to box office staff
        ·       Selling memberships or merchandise when required

Marketing Duties – Collaborate with advertising agency to develop and implement marketing campaigns:

·       Assist in developing and implementing campaigns for memberships, concerts, and season
·       Maintain marketing/advertising calendar and schedule
·       Track marketing expenses and develop annual budget
·       Develop paid and organic social media campaigns for Facebook, Twitter, and Instagram
·       Keep website up to date
·       Resolve or notify IT in order to resolve website marketing issues
·       Develop and deliver marketing report at board meetings
·       Implement telemarketing campaigns
·       Send out press releases
·       Update community calendars

REQUIREMENTS

·       Bachelor’s Degree, preferably in business
·       High level of self-motivation and willingness to work hard
·       A strategic thinker and problem solver
·       Detail oriented
·       Enthusiasm for interacting with customers on a daily basis
·       Excellent phone and customer service skills
·       Understanding and appreciation for the work of the organization
·       Creative and analytical capabilities
·       Ability to learn quickly and on the job, especially with unfamiliar technology
·       Strong written and verbal skills
·       Proficiency in MAC operating systems
·       Excellent interpersonal skills and ability to work as part of a team
·       Ability to handle confidential information
·       Available for night and weekend work, as required
·       Ability to occasionally move objects weighing 20-30 pounds
·       Experience using Microsoft Word, Excel, InDesign, and Adobe Creative Suite

HOURS and BENEFITS

·       Full time
·       40 hours per week with comp time earned for off-hours events
·       Comprehensive health insurance coverage
·       Retirement plan
·       Paid vacation and sick leave
·       Compensation commensurate with experience and skills

To APPLY

Submit cover letter and resume to: jobs@mobilesymphony.org

For a printable copy of this listing click HERE